This Refund & Returns Policy outlines the terms under which refunds may (or may not) be granted for our Hostaway Connector services. By using or subscribing to our services via 610weblab.com, you agree to this policy.
Scope
- This policy applies to digital services provided via our Hostaway Connector (SaaS/integration services).
- There are no physical goods or shipping involved, so “returns” in the traditional retail sense do not apply.
- “Refunds” refer to crediting back payments you’ve made, under the conditions defined below.
Refund Eligibility
We evaluate refund requests on a case-by-case basis, but refunds may be considered under the following conditions:
Service not delivered: If we fail to deliver the functionality or service as described and you notify us in writing.
Technical failure: If you face persistent technical issues that prevent you from using the service, and we are unable to resolve them after multiple support attempts.
Duplicate payment: If you were accidentally charged more than once for the same account or plan.
Unauthorized billing: If there was an incorrect charge (for example, billing started without your consent).
Non-Refundable Situations
Refunds will not generally be granted in the following scenarios:
Change of mind / “buyer’s remorse”: If you no longer want the service, but it is working as intended.
Partial use of service: Use of the service during a billing cycle does not guarantee a pro-rated refund for the unused portion (unless explicitly agreed).
How to Request a Refund
To request a refund:
1. Send an email to contact@610weblab.com with:
- Your account name/email
- Transaction or invoice ID
- Date of payment
- Detailed reason for the refund request
- Any supporting evidence (screenshots, error logs, etc.)
2. We will review your request and respond within 7 business days.
3. If approved, refunds will be processed to the original payment method. The time taken for the refunded amount to reflect depends on your payment provider/bank.
Refund Processing Time
- After approval, we aim to issue the refund within 7–14 business days (depending on the payment method).
- Please note: actual crediting to your account may take longer depending on the bank or payment gateway.
Discretion & Exceptions
- We reserve the right to accept or reject a refund request at our discretion, depending on the situation.
- In special cases (e.g., major service outage, feature not working as promised), we may offer service credits or extended access instead of a cash refund.
Policy Updates
- We may update this Refund & Returns Policy at any time.
- When we make major changes, we’ll update the “Last updated” date.
- Continued use of our services after changes implies you accept the updated policy.
Contact Us
If you have any questions, concerns, or refund requests, feel free to reach out: contact@610weblab.com